Customer Service Specialist

Kontron Canada is seeking a Customer Service Specialist to efficiently manage customer orders.

Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.

To get a taste of the work environment at Kontron Canada, watch the following video in French: https://youtu.be/YQQIQ_8R_yo

AN OVERVIEW OF THE CHALLENGES AHEAD:

As a Customer Service Specialist, you will be at the heart of our operations, ensuring seamless order management and an exceptional customer experience. Your role will include:

• Collaborating with planning, logistics and supply chain teams to efficiently process customer orders;
• Handling order entries or return requests, verifying data, confirming orders, and tracking deliveries;
• Keeping customer records up to date to ensure data accuracy;
• Prioritizing orders based on customer needs and business interests while meeting delivery commitments;
• Coordinating with the logistics department for precise shipping instructions and maintaining records in SAP;
• Promoting positive relationships with external customers, internal teams, and working effectively within a group;
• Resolving issues related to order processing or shipping delays by communicating with other departments;
• Managing any other related tasks with a proactive and detail-oriented approach.

YOU WILL IMPRESS US IF YOU HAVE:

• Education: Cegep degree in office automation or an equivalent degree;
• Knowledge: Proven knowledge in business accounting, proficiency with the Microsoft Office suite and intermediate skills in Excel;
• Experience: A least three years of experience in a customer service or order entry position;
• Asset: Experience with SAP or another company system;
• Competencies: Customer focused, flexible, attentive to details, sense of urgency; time management and priority management skills, ability to work in a team, interpersonal skills and organizational skills; curiosity and willing to become knowledgeable about company products; wishing to contribute to the growing department’s capabilities, which may include assisting to building more scalable processes, supporting documentation and/or metric needs;
• Profile: Be proactive and mobilize resources, both external and internal, in order to develop a solid culture of customer service based on accountability and transparency at all levels of the organization;
• Languages: Advanced proficiency in both spoken and written French and English to effectively communicate with international salesmen and customers.

HOW ABOUT AN EXCEPTIONAL WORK ENVIRONMENT INCLUDING:

• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedecine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life, including working from home if desired;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team innovation projects;
• A modern facility with state of the art equipment;
• And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.